September 20, 2021

Since its inception in 2002, we’ve conducted the E Source Website Benchmark (formerly known as the Review of North American Electric and Gas Company Residential Websites) every two years. As part of that study, we provide members of the E Source E-Channel Service with an assessment of their website against web design best practices. This confidential website assessment report examines in detail the features and functions supported at the specific customer’s website. The findings are compared with the latest survey results to establish a benchmark against which the customer can measure their website’s performance.

This tool displays the individual website assessment results for 2021 and 2023.

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